Lawyers, accountants, consultants, and others in the professional services industry often spend a significant portion of their time working out of the office. But these knowledge-based workers must be connected and productive regardless of their physical location in order to meet the ever growing expectations of their clients, and to generate and justify their billable hours.
A robust communication plan is a vital part of supporting a successful professional services organization, and this plan cannot succeed unless it takes into account the mobile nature of professional services. Wallace Wireless provides a complete communication solution for mobile workers that ensures the right information is always at the fingertips of the people who need it most.
WIC Messenger
WIC Messenger is a full-featured, easy-to-use contact management and communication solution.
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Ensure the most up-to-date corporate contact information is pushed to your mobile workers, and is always up to date. When a client needs to be contacted, the last thing a professional services worker should have to do is waste time tracking down email addresses or phone numbers.
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Deliver important messages reliably, using multiple communication paths if necessary - email, BlackBerry® PIN, and through a 3rd party: SMS and voice call-back.
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Ensure compliance with legislation by logging all communication that occurs via WIC Messenger.
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WIC Responder
WIC Responder is a content management tool that synchronizes an organization’s most important content with the BlackBerry smartphone. The success of professional services workers depends upon being well informed, and WIC Responder enables them to base business decisions upon accurate and timely information accessible when they need it most.
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Business Continuity
Given the business-critical services that law firms, accounting firms, and other professional services organizations provide their clients, it is unacceptable to be caught flat-footed when disaster strikes. Wallace Wireless provides a large number of professional services organizations with Business Continuity software that ensures reliable communication when it’s needed most, and that documents are on the hip instead of in an out-of-date binder.
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All employees can be contacted in seconds should an emergency occur, even when system outages occur.
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Emergency responders have all the information they need to perform their roles: procedures, checklists, floor maps, etc.
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