WIC Messenger is a complete contact management and communication solution for the BlackBerry® smartphone, designed from the ground up to ensure that messages reach their destination via redundant delivery methods, and using the most up-to-date contact information. Often used by Fortune 500 companies and government agencies as business continuity tools, WIC Messenger is applicable for any situation where seamless, reliable notification is required.
Up to date contact information at all times: Provide a comprehensive corporate address book to your BlackBerry users, and ensure that it’s always up-to-date. Connect to one or more existing sources of contacts from behind the corporate firewall, define which BlackBerry users have permission to receive which groups of contacts, and let WIC push these contacts, and all subsequent updates, to the BlackBerry automatically. No stale or out of date contact information – ever - so you know your message will get through.
Information where you need it most: All contacts are stored on the BlackBerry smartphone. As a result, up-to-date contact information is always on your hip, instead of in a binder, or only available via laptop – if the mobile worker happens to be carrying a laptop, and if Internet access is available.
Add a mobile layer without re-inventing processes or systems: WIC Server aggregates contacts from multiple back-end sources stored on Exchange and Lotus Notes servers, human resources and CRM databases, BlackBerry Enterprise Servers, and Active Directory, instead of creating yet another location to maintain contacts. Don’t reinvent the wheel for wireless – just seamlessly add a mobile layer to existing systems.
Reliable, redundant, message delivery: Mass notification messages can be delivered via multiple communication channels such as email, BlackBerry PIN, SMS, and voice call-back, overcoming any network or system outages that may be occurring.
(Note: SMS and Voice messages delivered via a 3rd party).
Pager Replacement: Stop carrying around more than one wireless device - replace pagers with WIC Messenger on the BlackBerry. Add value to the existing BlackBerry return on investment (ROI) by standardizing on a single, reliable solution.
Be sure the message is not ignored: Over-ride device profile settings if necessary to force specific Alarms to sound on the recipient’s BlackBerry until the Alert is acknowledged and viewed. Ensure the Alert doesn’t get lost amongst hundreds of other email or SMS messages.
Chat: Simple and secure IM between users or groups on the PC and/or BlackBerry. Chat fails-over to BlackBerry PIN-to-PIN messaging to ensure reliability.
Reporting and compliance: View a real-time dashboard of the detailed status of Alerts as messages are sent, delivered, received, and if applicable responded to. All messages are logged in a SQL database for analysis and regulatory compliance.
Administrative Control: Decide which enterprise contact sources will be forwarded, which contacts each group of users have access to, and even which fields are delivered to end-users. Setup is easy, and configuration options are powerful.